| Which term refers to a reputation for adhering to high moral and ethical values?a. Competenceb. Characterc. Communityd. Transparencye. accountability | Character |
| Which of the following is true of credibility?a. Its importance in the post-trust era has decreased.b. People gain credibility more easily than they lose it.c. It is an important basis for effective communication.d. Neither words nor actions can damage a reputation for credibility.e. It has no relationship to transparency and accountability. | It is an important basis for effective communication. |
| Which term refers to the knowledge and skills needed to accomplish business tasks, approach business problems, and get a job done?a. transparencyb. accountabilityc. powerd. competencee. character | competence |
| Marti is a graphic designer. He took a series of courses on basic coding. He used what he learned to solve a big problem for his team. In doing so he demonstrateda. competence.b. caring.c. transparency.d. ethics.e. character. | competence |
| One of the traits associated with competence is “a focus on action.” This specifically impliesa. establishing an atmosphere of trust and goodwill.b. seizing business opportunities when they present themselves.c. adhering to high moral and ethical standards.d. seeking a low-profile, passive role in your organization.e. being accountable to no one but yourself. | seizing business opportunities when they present themselves. |
| Being a “giver” is a trait associated witha. character.b. transparency.c. caring.d. communication. | caring |
| In the business world, caring can be demonstrated bya. considering the needs of colleagues and subordinates.b. sharing relevant information with stakeholders.c. emphasizing the results of decisions and actions.d. focusing mainly on the tasks that need to be done.e. recognizing and acting on business opportunities | considering the needs of colleagues and subordinates |
| Which of the following actions demonstrates caring?a. Angelo invites a member of his team to attend a skill-building workshop.b. Mary makes sure to communicate using me-oriented phrases.c. Austin carefully separates his personal values from corporate values.d. Lijun makes sure all employees receive a copy of the company’s ethics policy.e. Caroline sees and takes advantage of a business opportunity. | Angelo invites a member of his team to attend a skill-building workshop. |
| Jerry, the CEO of Turbo Inc., is a successful business leader with a reputation for caring. Which of the following statements would prove this?a. He prioritizes the development of his company over the well-being of his team.b. His communication style is me-oriented, not we-oriented.c. He strives to understand the interests and aspirations of his employees.d. His leadership style is result-oriented and not relationship-oriented.e. He believes he is accountable to nobody but himself. | He strives to understand the interests and aspirations of his employees. |
| A business leader can cultivate a sense of community bya. encouraging employees to work as individuals rather than as a team.b. developing new strategies to sell different products to different markets.c. having a communication style that is we-oriented, not me-oriented.d. refusing to give in to pressure by the stakeholders.e. prioritizing the development of his company at the expense of his employees. | having a communication style that is we-oriented, not me-oriented |
| Which of the following statements accurately describes the role played by character in the establishment of credibility?a. Character has become less important in the post-trust era.b. Character-based traits are the least important determinants of trust in the workplace.c. A decrease in transparency positively influences character.d. Character is especially important in long-term, collaborative relationships.e. An increase in accountability adversely affects character. | Character is especially important in long-term, collaborative relationships |
| The rules of conduct or moral principles that guide individual or group behavior are known asa. transparency.b. accountability.c. values.d. ethics.e. character. | ethics |
| What is the definition of business ethics?a. the skills needed to solve and overcome business problemsb. the ability to seize business opportunities when they present themselvesc. communication patterns that are me-oriented, not we-orientedd. the extent to which employees care for the needs of the companye. commonly held principles in the business community for acceptable behavior | commonly held principles in the business community for acceptable behavior |
| The dominant business ethic in corporate communications is _____, which is “a principle that allows those affected by administrative decisions, business transactions, or charitable work to know not only the basic facts and figures but also the mechanisms and processes. It is the duty of civil servants, managers, and trustees to act visibly, predictably and understandably.”a. Expertiseb. Transparencyc. Caringd. Competencee. hierarchy | Transparency |
| Which action demonstrates that Elandria acts with transparency?a. She shares her company’s trade secrets with its competitors.b. She accepts only small gifts from clients.c. She keeps conversations with stakeholders confidential.d. She shares all relevant information with stakeholders.e. She considers herself accountable only to her team. | She shares all relevant information with stakeholders. |
| A majority of employees surveyed believe that a top manager who violated ethics policies at their company would bea. punished and held accountable.b. offered ethics training.c. given a chance to correct his or her behavior.d. quietly moved to a different branch of the company.e. allowed to continue in his or her position with no consequences. | punished and held accountable. |
| Which of the following factors reduces the incidence of unethical behavior?a. opposing personal and corporate valuesb. a transparent atmospherec. unaccountable business leadersd. a closed communication structuree. the subjective interpretation of business values | a transparent atmosphere |
| Corporate values area. self-formulated values that individuals adhere to. b. personal values practiced only in the workplace.c. unwritten rules by which an industry works.d. laws imposed by the government on corporations.e. the stated and lived values of a company. | the stated and lived values of a company |
| When personal values and corporate values are aligned, employees have morea. transparency.b. integrity.c. conflict.d. autonomy.e. confidence. | integrity |
| Personal values area. the values that individuals prioritize and adhere to.b. the values that are practiced only in the workplace.c. unwritten rules by which an industry works.d. the stated and lived values of a company.e. guidelines that the government expects public companies to follow. | the values that individuals prioritize and adhere to |
| Which of the following is a reason for increased transparency in business?a. Machines are handling many tasks once done by people.b. The Internet has made it difficult to keep corporate secrets.c. Public scandals have made people distrustful of corporations.d. Stakeholders have demanded a larger role in corporations.e. There is greater competition in the marketplace. | Public scandals have made people distrustful of corporations |
| The FAIR (Facts, Access, Impacts, Respect) test is intended to evaluatea. the contemporary relevance of your business’s ethics.b. the financial state of your company.c. the relationship between stakeholders of different companies.d. the credibility of your business communication.e. the profits made by your company’s investors. | the credibility of your business communication |
| In high-trust relationshipsa. communication is formal in nature.b. people view each other negatively.c. people are less likely to miscommunicate.d. team members are less willing to cooperate.e. people prefer covering up mistakes rather than admitting them. | people are less likely to miscommunicate. |
| Challenging rationalizations is a way toa. educate colleagues about corporate policies.b. empower yourself to speak up about ethics violations.c. improve communication with colleagues.d. demonstrate your competence level.e. encourage cooperation among team members. | empower yourself to speak up about ethics violations. |
| Gala wants to improve her employees’ engagement. To do so, she should try to increase theira. skills and experience on the job.b. openness about their motives.c. accountability to team members.d. awareness of stakeholder interests.e. emotional connection to their work. | emotional connection to their work. |
Chapter 1
April 15, 2020